Most Common Login Problems
- Username vs. Email: Your username might be different from your email address, even if you used your email during registration
- Case Sensitivity: Usernames are case-sensitive (e.g., "Username" is different from "username")
- Verification Email Issues: Sometimes verification emails may be delayed or go to spam folders
- Multiple Account Confusion: Users with multiple accounts may try logging in with credentials from different accounts
Quick Solutions
- Double-check your username (not necessarily your email)
- Ensure correct case sensitivity when entering your username
- Clear your browser cache and cookies
- Try using a different browser
Password Reset Process
- Click "Reset password" on the login page
- Enter your registered email address
- Check your email for reset instructions
- Create and confirm your new password
Important: Password reset emails will be sent to your registered email address, which may be different from your username.
Still having trouble? Contact our support team at support@ironcrowai.com with:
- Your registered email address
- Your username (if known)
- A description of the issue you're experiencing